Terms and Conditions

1. Scope of Application

The following terms and conditions apply to all orders placed through our online store. Our online store is intended for consumers only.

Consumer means any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. Entrepreneur means a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity when entering into a legal transaction.

2. Contracting Parties, Conclusion of Contract, Correction Options

The purchase contract is concluded with Shoepassion GmbH.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially add our products to your shopping cart without obligation and correct your entries before submitting your binding order at any time by using the correction aids provided and explained for this purpose in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent to you by email immediately after submitting the order.

We accept your offer within two days by

The relevant alternative for you depends on which of the listed events occurs first.

For our service offer "Workshop", we automatically accept the order through the shop system. In all cases, the receipt of the order will be confirmed immediately. We would like to point out that the mostly automated confirmation of receipt does not already constitute an acceptance, but only serves to indicate that the order has been received and will be processed by us. Therefore, we will confirm the order separately, but reserve the right to combine the acceptance with the confirmation of receipt for the sake of simplification and acceleration, so that both may be sent to you together if necessary. We are entitled to accept your order and thus your offer within five days after sending the goods by performing the services. In the event that you order goods and also use the services at the same time, the offer will be accepted by confirmation via email.

3. Contract Language, Contract Text Storage

The language(s) available for contract conclusion: German

We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery Terms

In addition to the specified product prices, shipping costs may apply. For more information on any potential shipping costs, please refer to the offers.

We only deliver via shipping. Unfortunately, self-pickup of the goods is not possible.

5. Payment

In our shop, the following payment methods are generally available to you:

Credit Card
During the ordering process, you will enter your credit card information. Your card will be charged immediately after placing the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have an online banking-enabled bank account, verify your identity accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. Further information will be provided during the ordering process.

Amazon Pay
In order to pay the invoice amount through the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out within one banking day after placing the order. A banking day is any working day except Saturdays, federal statutory holidays and December 24th and 31st of each year. Further information will be provided during the ordering process.

Klarna
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment through Klarna is only available for consumers. Unless otherwise stated below, payment through Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found with the respective payment option and in the ordering process.

Buy on invoice via Klarna
The invoice amount is due 14 days after shipment of the goods and receipt of the invoice.

6. Property Reservation

The goods remain our property until full payment has been made.

7. Transport damages

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and contact us immediately. Failure to report or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you will help us to assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

8.1 Warranty Liability Law

The legal liability for defects applies.

8.2 Guarantees and Customer Service

Information about any applicable additional warranties and their exact terms can be found on the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and objections at the telephone number 030 60983700 (Monday to Thursday from 10:00 to 17:00, Friday from 09:00 to 13:00, except for church and legal holidays) as well as by email at service@henry-stevens.com

9. Liability

For claims due to damages caused by us, our legal representatives or agents, we are always liable without limitation.

In case of violation of essential contractual obligations, the liability for slight negligence by us, our legal representatives or vicarious agents is limited to the foreseeable damage that must typically be expected to occur, which enables the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations).
In all other respects, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) that you can find here . We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.