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Fair & sustainably produced in Europe
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Consumers have a right of withdrawal of 14 days.
“Consumers” within the meaning of the Consumer Protection Act (KSchG) are natural persons with whom we enter into business relations without them being able to be attributed an independent economic activity.
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us of the
Shoepassion GmbH
Building 12 / Entrance I / Floor 3-4
Wolfener Strasse 32-34
12681 Berlin
E-mail: service@henry-stevens.com Phone: +49 (0)30 6098370-0 by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
If you cancel this contract, we will refund all payments (except for delivery costs) that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. With regard to the goods to be returned, we agree with you to retain title in your favor until your payments have been refunded.
You will not bear the direct cost of returning the goods if you send the return using the return label provided by us (confirmation of the link in the shipping confirmation email sent by us or request via service@henry-stevens.com quoting your customer number).
If you do not use the return label provided by us - i.e. send the package freight collect or pay postage at a post office - you will be responsible for the costs incurred by this procedure.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
– To Shoepassion GmbH, Wolfener Strasse 32-34 , 12681 Berlin, Germany, service@henry-stevens.com
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– The return of the goods is subject to retention of title.
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
- Date (*) Delete as appropriate.
Different return costs for Germany, Austria, Switzerland We will bear the direct costs of returning the goods if the return is made within Germany, Austria or Switzerland.
Return labels Without prejudice to your legal rights, we will provide you with free return labels for your return within Germany, Austria or Switzerland. The return label will be enclosed with your shipment. You can drop off the return shipment at a parcel shop of the respective provider in Germany, Austria or Switzerland.
Im Sinne der Umwelt sind wir bemüht, die Retouren so gering wie möglich zu halten. Wenn Sie mehr als drei Paar Schuhe bestellen, erheben wir daher einen einmaligen Umweltbeitrag in Höhe von 4,95€ . Danke für Ihr Verständnis!
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